Customer Relationship Management

FONTERRA BRANDS INDONESIA owns and markets high quality dairy products that provide health and natural dairy nutrition for life. Our strong brand portfolio (Anlene, Anmum, Anchor Boneeto, Anchor Cream, Mainland) and our constant drive for innovative and original products have given us added strength to provide global reach with a local touch. We are searching for:

Customer Relationship Management (CRM) Manager (location Jakarta).
Acquire, retain and build strong relationships with the consumer as well as delivering the best services for them. Post Code: CRM


Customer Relationship Management (CRM) Manager
(Jakarta Raya)



Responsibilities:

Setting up CRM Strategy and concept.
Planning all Loyalty / CRM preparation for Indonesia and continually assess CRM agency on pilot as well as on roll out
Coordinate pilot with various agency and across cities, early monitoring and feedback to ensure proper execution
Design the necessary reward program, pilot evaluation and data analysis, evaluate and extend pilot learning for loyalty roll-out
Oversee migration of CRM program and integrate to corporate CRM
Develop training manual and manage the CRM training.
Managing customer complaint
Requirements:

Bachelor degree from reputable university
Experience minimum 4 years in customer relationship management (CRM) for both CRM program, application and processes
Effective communication and presentation skills as well as team player
Excellent capability in doing analysis of customer information / data
Preferred industry background: FMCG, dairy or food product in leading brand
A rewarding career, attractive remuneration and benefit package commensurate with the above position Please post your CV and recent photograph, not later than 28 Januari 2011 by email to: recruit.indonesia@fonterra.com or http://siva-id.jobstreet.com/_ads/id/jobs/2011/1/default/40/178369.htm (max 300KB). Put the Post Code as a subject of your e-mail. Your application will be treated in strictly confidentiality. Please go through the detail requirement before sending your application. We regret that only short listed candidates will be notified

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